island in the middle of the ocean

FAQS

We want to make sure your stay is as easy as possible. To help guide you, please see some of our frequently asked questions below.

What is the cancellation policy?

Reservations must be cancelled within 72 hours prior to arrival. A one night deposit is required upon booking. *Advance purchase rates are non-refundable.

When are the check-in and check-out times?

Check-in is at 3 pm, check-out is at 11 am. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the Front Desk at check-in for availability.

Do you have an airport shuttle?

We do not provide airport transportation but recommend using Robert's Hawaii Shuttle Service.

Is there parking available?

Wayfinder Waikiki offers valet parking for $45, inclusive of in and out privileges. Limited availability.

Is this a pet-friendly hotel?

Yes, we allow dogs only, two dogs per room with no weight restrictions. Pet fees are $35 plus tax daily per pet, and a refundable $100 pet deposit is required upon check-in.

Is smoking allowed at the hotel?

All rooms are non-smoking, but there is a designated smoking area right outside of the lobby.

Can I store my luggage if I arrive before my check-in time or check-out early?

Yes, luggage storage is available.

Do the rooms have microwaves?

Microwaves are subject to availability.

Do the rooms have a safe?

Yes, each room has an electronic safe.

Does the hotel have connecting rooms?

Yes. Our hotel offers connecting rooms that can accommodate up to 8 guests traveling together. Connecting rooms can be requested and will be honored based upon availability on the day of availability. To guarantee connecting rooms, there is an additional cost per night, per room.

What are the hours of operation for the swimming pool and hot tub?

Both the pool and hot tubs are open daily from 8:00 a.m. to 10:00 p.m.

Does the hotel have ice machines?

The ice machines are located on the 3rd and 7th floors.

Does the hotel provide beach gear rentals?

Beach chairs and boogie boards, pool towels, and Go Pros are available at the front desk and included as part of the resort fee.

Does the hotel offer cribs?

Based on availability cribs are an additional cost per night plus tax.

Does the hotel offer rollaway beds?

Based on availability, rollaway beds are an additional cost per night plus tax.

Does the hotel hold weddings?

Please direct RFP to contact sales@wayfinderwaikiki.com for any wedding inquiries. The hotel currently does not have meeting space but is happy to hold a group/wedding block for rooms.